Lesson Policies
Lesson cancellation
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Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below).
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Use the Student Portal to notify us of missed lessons. Text and Voice messages are OK as well.
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No shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson.
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If you know of dates ahead of time where you cannot make a lesson, please notify the school when booking/paying for your lessons.
There are NO refunds on unused or cancelled lessons.
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Should you choose to take a break, unused lessons can be banked for you for a period of 90 days. Unused lessons after that time will be considered forfeited.
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Should you decide to stop taking lessons altogether, please give your teacher 2 lessons notice.
Make up lessons
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Any lessons cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student.
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A make-up lesson can be booked using the Student Portal . You can also book directly with your teacher.
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Typically, make-up lessons take place at an alternate time/day within the week. In some cases, the make-up lesson will be added after/before the original lesson time, enabling the student to have an hour lesson.
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Make-up lessons not used after 90 days will be considered forfeited
Payments
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We accept most forms of payment.
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Lessons are billed on the first of each month by default. However, we can accomadate alternate billing schedules.
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Student tuition is paid to reserve a weekly slot on the calendar. There are NO REFUNDS on unused or cancelled lessons.
Holidays / school breaks
Exceptions will be made with respect to Major Holidays and School breaks. Please advise your teacher as soon as you know you will have to miss a lesson.
When your teacher cancels
If your teacher cancels a lesson and we are unable to find a substitute teacher, we will skip over that weeks lesson and resume the following week. All payments will be pushed forward to compensate for the missed lesson.